If you need to cancel your order, please fill out the cancellation request form within 24 hours of purchase. Please note that many orders ship within one day, so any cancellations after the initial 24 hours may require the item to be shipped back at the customer’s expense, and be subject to a 20% cancellation/restocking, fee.
This applies to items that have a lead time and are made to order such as custom grilles, roof racks, bumpers, bed racks, sliders and other similar items.
All orders which are built-to-order, and have a lead time, can only be cancelled within three-days of purchase (including weekend days and holidays). After that period, production is started, and we are unable to cancel the order.
In some cases, cancellation is still possible after the three-days, but cancellation will require a 20% cancellation fee. This applies to all custom grilles, roof racks, bumpers, overland bed racks, sliders and other similar products, which are made to order.
Once your custom, or production, order, goes into production, the order is non-refundable.
Mystery Gift Promotions
This applies to promotions where based on the purchase quantity, the orders qualify for free gifts. If customer receives free gifts from this kind of promotion and decides to cancel their order after the free gifts have shipped, customer will be responsible for shipping charges to ship the items back to TACOMA TOYOTA PARTS or can opt to keep the gifts and value of the items will be deducted from the refund.